Shipping policy

YUZU'D currently ships throughout Australia. All orders are sent using tracked delivery so you can follow your YUZU'D from dispatch to delivery.

Shipping Costs

Standard shipping — $10
For orders under $100.

Free standard shipping
For orders of $100 or more.

Shipping charges and available delivery options will be confirmed at checkout.

Dispatch & Delivery

Orders are usually dispatched within 1 business day of receiving your order and payment.

Once dispatched, standard delivery will generally take approximately 1–7 business days, depending on your location and delivery provider. Regional and remote locations may take longer.

These timeframes are estimates only. While YUZU'D and its delivery partners will make reasonable efforts to deliver your order within the estimated timeframe, delays can occasionally occur outside YUZU'D's control.

Order Tracking

All orders are sent using tracked delivery.

Once your order has been dispatched, you'll receive an email containing your tracking information so you can follow its progress.

Where We Ship

YUZU'D currently ships to eligible addresses within Australia only.

International shipping is not currently available.

Some locations may be excluded where YUZU'D or its delivery provider cannot legally or reasonably deliver alcohol.

Alcohol Delivery & 18+ Requirements

You must be 18 years of age or older to purchase or receive alcohol from YUZU'D.

NO ALCOHOL CAN BE SOLD OR SUPPLIED TO ANYONE UNDER 18. IT'S AGAINST THE LAW.

By placing an order, you confirm that you are at least 18 years of age and that the person receiving the delivery will also meet all applicable age requirements.

Proof of age may be required upon delivery. An order may not be delivered where the recipient is under 18, cannot provide satisfactory proof of age when requested, or where delivery would otherwise contravene applicable liquor laws.

For further information, please see the Liquor Licence & Responsible Service page.

Delivery Addresses

Please make sure your delivery details are complete and correct before submitting your order.

YUZU'D cannot accept responsibility for an order delivered to an incorrect address supplied by the customer. Additional shipping or redelivery charges may apply if an order needs to be redirected or resent because incorrect or incomplete information was provided.

Delivery instructions may be passed to the delivery provider but cannot always be guaranteed, particularly where doing so would conflict with alcohol delivery requirements.

Missed & Refused Deliveries

If an order cannot be delivered because nobody eligible is available to receive it, satisfactory proof of age cannot be provided, or the delivery cannot legally be completed, the delivery provider may return the order or arrange another delivery attempt.

Additional redelivery or return charges may apply where permitted.

If an order cannot be fulfilled or delivered for reasons outside YUZU'D's reasonable control, YUZU'D will contact you to arrange an appropriate solution, which may include redelivery or a refund.

Damaged or Missing Orders

If your YUZU'D arrives damaged, incorrect or appears to have been lost in transit, please contact hello@yuzu-d.com with your order number and details of the issue.

For damaged products, photographs of the package and product may be requested so the issue can be resolved with the delivery provider.

Your rights under the Australian Consumer Law are not affected by this policy.

Northern Territory Orders

Orders being delivered to the Northern Territory are subject to applicable Northern Territory liquor laws, including minimum pricing requirements.

Where necessary, YUZU'D may review or adjust an order before accepting it to ensure compliance with applicable Northern Territory liquor legislation.

Contact

For questions about shipping or an existing order, contact:

hello@yuzu-d.com